Helpdesk Support Ticketing System for WooCommerce

Handle customer inquiries directly from your store with the Helpdesk Support Ticketing System for WooCommerce. This plugin adds a full-featured ticketing system to your WooCommerce site, making it easy to track, prioritize, and manage customer requests.

With ticket assignments, priorities, attachments, and frontend access, support becomes smoother for both your team and your customers.

Manage Support Tickets Directly from Your Dashboard
No more juggling emails or third-party systems:

• • Access all customer tickets right inside your WordPress admin panel.
  • View, filter, and respond to tickets with just a few clicks.
  • Stay on top of open cases with a clear, organized ticket list.
  • Keep the conversation going with threaded messages.
  • Everything is in one place, simple, clean, and efficient.

Customize Ticket Subjects and Priorities
Tailor the support experience to match your workflow:

• • Add custom subjects like “Order Issue” or “Return Request.”
  • Let customers pick a topic that matches their problem.
  • Set ticket priority levels: low, medium, high, or critical.
  • Ensure that urgent cases are handled first.
  • Organize support tasks based on what matters most.

Empower Customers with Frontend Access
Give users a stress-free way to reach your support team:

• • Customers can create and track tickets from their My Account page.
  • Let them add attachments and explain issues in detail.
  • Display full ticket history for clear communication.
  • Enable logged-in users only, or allow guest submissions too.
  • Build trust with a smooth, transparent support process.

Get Instant Notifications and Stay Updated
Never miss a message, no matter how busy things get:

• • Enable email alerts for new tickets, replies, and status changes.
  • Notify both admin and customers to keep everyone in the loop.
  • Customize the email content and design as needed.
  • Ensure faster response times and better customer satisfaction.

Discover More Powerful Features
Leverage the full suite of features in this plugin to enhance your store's performance, boost sales, and elevate the customer experience in countless ways.

• • Assign Roles Without the Headache: Let team members focus on what they do best. Assign roles like Admin, Agent, or Customer with a couple of clicks, no confusion, no stress.
  • Ticket Filters That Actually Help: Looking for high-priority, pending tickets from yesterday? No problem. Use smart filters to sort tickets by status, department, agent, date, and more, fast.
  • Automatic Ticket Closure: Keep your dashboard clean. Set rules to auto-close inactive tickets after a certain time, saving your team from chasing dead-end threads.
  • Bulk Actions Made Easy: Tired of handling tickets one by one? Select multiple tickets and assign agents, change statuses, or update priorities all at once.
  • Private Notes for Internal Use: Need to leave a reminder or tip for another agent? Add private notes inside tickets that only your team can see, customers won’t be notified.
  • Instant Email Alerts: Stay in the loop. Agents and customers get instant notifications when there’s an update, no one misses a beat.
  • Shortcodes for Full Flexibility: Easily display the ticket form or ticket list anywhere on your site using shortcodes. Want to place it on a specific page or section? Totally doable.
  • User-Friendly Interface: No tech skills required. The interface is clean, intuitive, and built to feel like a natural extension of WooCommerce.