FluentSupport

Fluent Support is a simple helpdesk management system for anyone answering customer queries — from online store owners to tech support.

• • Ready. Set. Support.: Getting started with Fluent Support is quick and easy (no complex onboarding). Install, configure, and get your support system running with some basic clicks. Well, no wrestling with the setup, just jump right into support.
  • Your Channels, Your Way: Create a connected experience for your customers. Receive all your tickets directly through your customer support portal and/or email. Just a seamless way to stay in touch and support smarter.
  • Where Support Begins: Customer support starts with tickets. View and manage all your support requests from one clean, organized dashboard. It’s easy to navigate, quick to learn, and helps you respond without missing a single ticket.
  • Only the Essentials: Organize your inbox with the advanced filtering options. Add filters to narrow down contacts based on priority, responses, status, and more. It’s fast, flexible, and helps you find exactly what you need — when you need it.
  • Not Your Average Reply Box: Reply with clarity, speed, and precision. Use internal notes, attach files, insert shortcodes, apply templates, and more—everything is built to help your team respond faster and ensure your customers feel heard.

AI-Powered Customer Support—Get faster responses, personalization, and better understanding—driving customer trust and cost savings.

• • AI Ticket Reply
  • Customer Sentiment
  • Ticket Summary
  • AI-Generated Reply
  • Fine-Tune by AI
  • Connect OpenAI

A Helpdesk Built for Growth

• • Products: Sort tickets by product to stay organized, efficient, and always in control. Yes, every product deserves its own support flow.
  • Inboxes: Create separate inboxes for different teams, brands, or departments. So, each ticket lands where it should and ensures each query gets a response.
  • Gutenberg Block: Add a ticket portal on site that fits your needs. Let customers reach out easily with the right fields, labels, and, obviously, good experiences.
  • Custom Fields: Collect the exact information you need with custom fields so your team has the full context to offer faster, more personalized support.
  • Automations: Automate repetitive tasks with custom workflows—from ticket tagging to team assignments, even when you’re not around.
  • Saved Replies: Respond in seconds with saved replies. Use pre-written answers; edit or personalize them anytime to respond and keep up your speedy support.