Tidio

Easily scale your support—automate 67% of conversations across chat, email, and social with Lyro AI Agent in 12 languages. Streamline your workflows with smart help desk tools and self-service options.

One Platform. So Many Ways to Improve Your Support.
Ensure outstanding customer care, whether you handle 1,000 customer conversations or 10,000 per day. Each Tidio product delivers outstanding results—but together, they transform your support.

• • Resolve 67% of support requests with Lyro AI right from your help desk: Integrate Lyro AI Agent with your existing help desk and resolve 67% of support inquiries across chat, email, and social media in 12 languages.
  • Streamline support with an AI customer service platform: Use Lyro AI, live chat, and a multichannel inbox to automate common requests, handle complex tasks, and distribute work to human agents.
  • Enable self-service. Turn visitors into paying customers with automation: Not all visitors need support. Provide self-service options, capture leads, and drive conversions with automated conversations.

From Onboarding to Issue Resolution in Minutes
Balance human and automated support to offer personalized assistance at scale.

• • Lyro AI Agent - Add Lyro AI to your system to resolve 67% of requests: Lyro AI uses your support content—FAQs, knowledge bases, and help center articles—to deliver fast, human-like support across live chat, email, and social media. Lyro AI Agent integrates seamlessly into your workflows, performing tasks like refunds, account mmanagement,and giving order updates—freeing your team for complex queries and high-impact work
  • Help Desk - Transfer complex issues to your team via Tidio or your help desk: If Lyro AI encounters questions it can't answer, it immediately transfers the conversation to your team via Tidio or your help desk platform—preserving the context for a smooth handoff. Tidio’s help desk tools let agents handle tickets, track conversations, route queries to specific teams, and resolve issues faster with the help of AI—all from one user-friendly dashboard.
  • Analytics - Use detailed analytics to improve your support: Lyro AI Agent gets smarter with every interaction, handling customer requests with greater speed and accuracy. With in-depth analytics, your team can track Lyro AI's performance, identify user trends, and make data-driven decisions—optimizing workflows, improving productivity, and driving customer loyalty.

Here's Why High-Volume Support Teams Trust Tidio for Customer-Focused Service
Tidio scales with you—offering simple defaults, direct integrations, and advanced customization while driving higher ROI

• • Integrates with your tech stack
  • Supports your growth at any stage
  • Makes multilingual support easy
  • Covers every communication platform
  • Guarantees security and compliance
  • Delivers great ROI, regardless of business size
  • Easy to set up, configure, and make your own
  • Comes with dedicated support